Returns & Warranty Policy

We want you to be completely satisfied with your Hikvision security equipment from Apex Trade Dynamics. If something isn't right, here's what you need to know.

7-Day Return Policy

We accept returns within 7 days of delivery on items that are:

Sealed and unopened in original packaging
Unused and uninstalled
In the same condition as received

Opened or installed items can only be returned if they are confirmed as faulty. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied.

How to Initiate a Return

Contact us via our support page within 7 days of receiving your order
Include your order number and reason for return
We will provide return instructions and a return address
Once received and inspected, refunds are processed within 5-7 business days

Hikvision Manufacturer Warranty

All genuine Hikvision products carry a 3-year manufacturer warranty against defects in materials and workmanship. The warranty covers manufacturing defects and component failure under normal operating conditions. It does not cover damage caused by improper installation, power surges, physical damage, or misuse.

Warranty Claims

Contact us with your proof of purchase and a description of the fault
We will arrange for the item to be assessed
Confirmed warranty claims will be repaired or replaced at no cost to you

Faulty Items on Arrival (DOA)

If your item arrives faulty or damaged, contact us within 48 hours of delivery. We will arrange a replacement or refund at no cost to you, including return shipping.